Privacy Policy of Shanghai Cixi Instrument Co., Ltd.

Effective Date: March 20, 2026Issuing Entity: Shanghai Cixi Instrument Co., Ltd. (hereinafter referred to as "we/us/our company"), website domain: cxflowmeter.com, company address: Caohejing Hi-Technology Park, Songjiang District, Shanghai, P.R.China.
This Privacy Policy is formulated in accordance with the Cybersecurity Law of the People's Republic of China, Personal Information Protection Law of the People's Republic of China, Data Security Law of the People's Republic of China and other relevant laws and regulations. It is intended to inform you of our rules for collecting, using, storing, sharing and protecting your personal information, as well as the relevant rights you enjoy. Your access to and use of any services or functions of this website (cxflowmeter.com) shall constitute your full reading, understanding and agreement to all the contents of this Policy, and we will process your personal information in accordance with this Policy. If you do not agree to this Policy, please do not use the relevant services of this website.

1. Collection and Use of Personal Information

(1) Types of Information Collected

1. Anonymous Browsing Information: When you only browse product introductions, corporate information, technical data and other contents on this website, we will only automatically collect non-identifiable network log information, including IP address, browser type, access time, browsing page records, etc. Such information cannot identify your personal identity.
2. Voluntarily Submitted Information: When you conduct operations such as product consultation, after-sales service application, document download, sample request, online inquiry through this website, we will collect your name, mobile phone number, email address, company name, location, contact address and other information as required by the service; if you need customized instrument equipment (such as flowmeters, metering pumps, etc.), we will also collect your product demand parameters, customization requirements and other relevant information.
3. Other Necessary Information: When you participate in industry exchanges, product promotion and other activities held on this website, we will collect your activity registration information (name, company, contact information) for activity notification and on-site docking.

(2) Purposes of Information Use

1. To provide you with the website services you apply for, including product consultation replies, after-sales service docking, document download, sample delivery, customized product solution communication, etc.;
2. To optimize the service experience of this website, analyze user browsing habits and product demands, and improve website content, functional design and product R&D direction;
3. To push the latest product information, technical information, industry trends and relevant activity notifications of our company to you. If you do not want to receive such information, you can apply for unsubscription through the contact information in Article 5 of this Policy;
4. To comply with the requirements of laws and regulations, complete necessary information retention and verification, or respond to potential legal disputes and ensure transaction security.
We will only collect and use personal information for the above-mentioned purposes, will not collect irrelevant information beyond the necessary scope, and will explain and obtain your consent in advance when the purpose of use changes.

2. Storage of Personal Information

1. Storage Period: We will store your personal information for the shortest period necessary to achieve the intended use purposes agreed in this Policy; after the service purpose is achieved, you apply for information deletion, or the storage period stipulated by laws and regulations expires, we will promptly delete or anonymize your personal information and no longer use it for any commercial purposes.
2. Storage Region: All your personal information is stored within the territory of the People's Republic of China. Our company will not transmit your personal information overseas unless otherwise stipulated by laws and regulations and with your explicit consent in advance.
3. Storage Security: We adopt industry-standard information storage technologies to encrypt and store personal information, establish a special information management system, restrict the scope of personnel who can access personal information, and ensure the security of information during storage.

3. Sharing and Disclosure of Personal Information

We strictly protect your personal information and will not sell, rent or disclose your personal information to any unrelated third party. We will only share or disclose your personal information within the necessary scope in the following limited circumstances:
1. With your explicit prior consent: Sharing relevant personal information with a third party designated by you with your active authorization;
2. Necessary sharing with partners: To provide you with services such as product distribution, installation guidance, after-sales maintenance, we will share necessary personal information (such as name, contact address, mobile phone number) with screened partners (such as logistics service providers, technical service providers), and sign strict confidentiality agreements with partners, requiring them to protect your personal information in accordance with this Policy and relevant laws and regulations, and not to use the information for other purposes;
3. Mandatory requirements of laws and regulations: Disclosing your personal information in accordance with the legitimate requirements of judicial and administrative organs, such as court judgments, procuratorate notices, public security department investigations, etc.;
4. Necessary circumstances to protect legitimate rights and interests: Necessary information disclosure in emergency situations to protect the major legitimate rights and interests of our company, you or third parties such as life, property and safety;
5. Use of anonymized information: We may freely use information that has been anonymized and de-identified and cannot identify specific individuals for data analysis, industry research and other purposes without obtaining your consent separately.

4. Personal Information Protection Measures

Our company attaches great importance to personal information security and adopts dual protection measures of technology + management to prevent your personal information from being leaked, tampered with, embezzled and lost to the greatest extent:
1. Technical Protection: This website adopts SSL encryption protocol to ensure data transmission security, uses professional firewalls, anti-virus systems and data encryption technologies to guard against network security risks such as hacker attacks and virus intrusion;
2. Management Norms: Establish a strict personal information management system, clarify internal information access rights, only authorize staff to access personal information within the necessary scope of services, and conduct regular information security training and assessment for staff;
3. Principle of Minimization: In the collection, use and sharing of personal information, we always follow the principle of "necessary minimization" and do not collect, use or share information unrelated to services;
4. Emergency Handling: In the event of a personal information security incident (such as information leakage, tampering), we will immediately activate the emergency plan, take remedial measures, report to the relevant departments in a timely manner in accordance with the requirements of laws and regulations, and notify the affected users at the same time.
Disclaimer: Our company shall not be liable for the leakage, loss or embezzlement of personal information caused by non-company reasons such as force majeure (such as earthquake, fire, network failure), third-party hacker attacks, and your own operational errors (such as password leakage, equipment theft), but we will make every effort to assist you in taking remedial measures.

5. Your Rights Relating to Personal Information

In accordance with relevant laws and regulations, you enjoy the following rights to your personal information, and we will provide you with a convenient way to exercise such rights:
1. Right to Inquiry and Modification: You have the right to inquire about your personal information stored by us, and may apply for modification if you find any errors or omissions in the information;
2. Right to Deletion: When the service purpose is achieved, you no longer use the services of this website, or find that we collect and use your personal information beyond the agreed scope, you have the right to apply for the deletion of relevant personal information;
3. Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use and sharing of your personal information at any time. After the withdrawal of consent, we will immediately stop the relevant operations, and this shall not affect the information processing activities already carried out based on your consent;
4. Right to Refuse Marketing: You have the right to refuse us to push product marketing, activity notifications and other information to you, and may apply for unsubscription through the contact information in Article 6 of this Policy;
5. Right to Information Replication: You have the right to apply for the replication of your personal information stored by us for your other legitimate purposes.
You may file an application for the above rights through the contact information in Article 6 of this Policy. We will verify and reply to your application within 15 working days, which may be appropriately extended under special circumstances, but the maximum extension shall not exceed 30 working days.

6. Contact Information

If you have any questions or opinions about this Privacy Policy, or need to exercise your rights relating to personal information or complain about information security issues, you may contact us through the following methods:
· Contact Phone: To be separately published on this website (7×24-hour online service)
· E-mail: To be separately published on this website
· Company Address: Shanghai Cixi Instrument Co., Ltd., Caohejing Hi-Technology Park, Songjiang District, Shanghai, P.R.China
· Feedback Processing Time: We will give a first reply within 1 working day after receiving your feedback and follow up the processing progress in a timely manner.

7. Update and Change of the Policy

1. The contents of this Privacy Policy may be revised in accordance with the update of laws and regulations and the adjustment of service functions of this website. The revised Policy will be published in a prominent position on this website and marked with a new effective date;
2. In case of major changes to the Policy (such as major adjustments to the scope of personal information collection, purpose of use and method of sharing), we will notify you separately through pop-ups on this website, short messages, e-mails and other means;
3. Your continued use of the services of this website after the change of the Policy shall constitute your reading, understanding and agreement to the revised Policy contents; if you do not agree to the revised Policy, you shall immediately stop using the services of this website.

8. Other Provisions

1. The right to interpret this Privacy Policy shall belong to Shanghai Cixi Instrument Co., Ltd.;
2. In case of any inconsistency between this Privacy Policy and other service terms and announcement contents of this website, this Privacy Policy shall prevail;
3. Any dispute arising from this Policy shall first be settled by the parties through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the People's Court of Songjiang District, Shanghai;
4. Matters not covered in this Privacy Policy shall be governed by the Personal Information Protection Law of the People's Republic of China, Cybersecurity Law of the People's Republic of China and other relevant laws and regulations.
Shanghai Cixi Instrument Co., Ltd.March 20, 2026